Refund policy

Return & Refund Policy

At PAW & CO., we want you to be happy with your purchase. We offer a 30-day return period, meaning you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a change-of-mind return, the item must be in the same condition in which you received it, unused and unworn, with any original tags attached and, where reasonably possible, in its original packaging. You will also need to provide your order number or proof of purchase.

To request a return, please contact us at risewithvision091@gmail.com before sending anything back.

If your return is accepted, we will provide you with the appropriate return address and instructions on how to return your item. Please do not send products back without contacting us first, as returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, faulty, or you receive the wrong item, contact us as soon as possible at risewithvision091@gmail.com.

Please include your order number and, where possible, photos or other details showing the issue. We will review the problem and work with you to provide an appropriate solution.

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Change-of-Mind Returns

Change-of-mind returns may be accepted within the 30-day return period provided the item meets the eligibility requirements above.

Unless the product is faulty, damaged, incorrect, or otherwise covered by rights under applicable consumer law, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns.

Non-Returnable Items

Certain products may not be eligible for change-of-mind returns for health, hygiene, safety, or other reasons. These may include personalised or custom-made products, perishable goods, gift cards, and products that have been used in a way that makes them unsuitable for resale.

Please contact us if you are unsure whether your item is eligible for return.

Any exclusions from change-of-mind returns do not affect your rights under Australian Consumer Law where an item is faulty, unsafe, incorrectly described, or otherwise fails to meet applicable consumer guarantees.

Sale Items

Change-of-mind returns for clearance or final-sale products may be restricted where this is clearly stated before purchase. However, your rights under Australian Consumer Law continue to apply to faulty or otherwise non-compliant products, including sale items.

Exchanges

If you would like a different product, size, colour, or variation, please contact us first. Where appropriate, the easiest process may be to return the eligible item and place a new order after the return has been approved.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank, card provider, PayPal, or other payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at risewithvision091@gmail.com.

European Union Customers

Where applicable, customers purchasing goods that are shipped into the European Union may have a statutory right to cancel certain online purchases within 14 days, subject to applicable EU consumer laws and permitted exceptions.

For questions about returns, refunds, damaged products, or exchanges, please contact:

PAW & CO.
Email: risewithvision091@gmail.com

We aim to respond to customer enquiries as soon as reasonably possible.