Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to PAW & CO. These Terms of Service govern your use of our website, online store, products and related services.
Throughout these Terms, “PAW & CO.”, “we”, “us” and “our” refer to PAW & CO.
By accessing our website, browsing our store or purchasing from us, you agree to these Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies published on our website.
If you do not agree with these Terms, you should not use our website or services.
1. ELIGIBILITY AND ACCOUNT INFORMATION
By using our services, you confirm that you are legally able to enter into a purchase agreement in your jurisdiction.
You agree to provide accurate, current and complete information when placing an order or creating an account.
You are responsible for keeping your account details and login information secure.
2. PRODUCTS AND PRODUCT INFORMATION
We aim to provide accurate product descriptions, images, prices and other information.
Product colours, appearance, packaging or details may vary slightly from what appears on your screen because of device settings, supplier updates or manufacturing changes.
We may update, change or discontinue products at any time.
Nothing in these Terms excludes any rights or guarantees that apply under the Australian Consumer Law.
3. ORDERS
When you place an order, you are making an offer to purchase products from PAW & CO.
We may accept or reject an order where reasonably necessary, including where:
- a product is unavailable
- pricing or product information contains an obvious error
- payment cannot be processed
- we reasonably suspect fraud or misuse
- we cannot deliver to the supplied address
An order is confirmed when we send you an order confirmation or otherwise confirm acceptance.
If we cancel an order after payment has been received, we will provide an appropriate refund.
4. PRICES AND PAYMENT
Prices are displayed in the currency shown on our website.
Prices, discounts and promotions may change without notice.
Any applicable shipping costs will be shown before checkout where possible.
You agree to provide valid and authorised payment information.
We use third-party payment providers such as Shopify Payments, PayPal or other available payment services. We do not directly store full payment card details.
5. SHIPPING AND DELIVERY
Delivery times shown on our website are estimates only.
Delays may occur due to carriers, suppliers, customs, weather, public holidays, high order volumes or other circumstances outside our reasonable control.
We will make reasonable efforts to ensure your order is delivered within the estimated timeframe.
Please ensure your shipping address is correct before completing your order.
If you believe your order is lost, damaged or significantly delayed, contact us at risewithvision091@gmail.com.
Your rights under Australian Consumer Law are not affected by this section.
6. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds and exchanges are handled in accordance with our Refund Policy.
Our change-of-mind policy does not limit any rights you may have under Australian Consumer Law.
Where a product is faulty, unsafe, significantly different from its description or otherwise fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy under Australian law.
7. INTELLECTUAL PROPERTY
Unless otherwise stated, the content on our website, including our branding, logo, text, graphics, layout and original website content, is owned by or licensed to PAW & CO.
You may use our website for personal and lawful shopping purposes only.
You must not copy, reproduce, modify, distribute or commercially exploit our original content without permission, except where permitted by law.
Product images or content supplied by manufacturers, suppliers or third-party service providers may remain the property of their respective owners.
8. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services, including Shopify, payment processors, shipping providers, review platforms and other service providers.
We are not responsible for the independent websites, policies or services of third parties.
Your use of third-party services may also be subject to their own terms and privacy policies.
9. SHOPIFY
Our online store is hosted and supported by Shopify.
Shopify provides the ecommerce technology used to operate our store, but purchases made through our store are transactions between you and PAW & CO.
Shopify is not the seller of the products offered by PAW & CO.
10. PRIVACY
We handle personal information in accordance with our Privacy Policy.
By using our services, you acknowledge that your information may be processed by Shopify and other service providers involved in operating our store, processing payments, fulfilling orders, shipping products, providing customer support and improving our services.
11. CUSTOMER REVIEWS AND FEEDBACK
If you submit a review, comment, suggestion, photo or other feedback to us, you confirm that you have the right to provide that content.
You allow us to use submitted feedback for legitimate business purposes, including displaying reviews, improving our services and marketing our products, where permitted by law.
You must not submit unlawful, misleading, abusive, defamatory or infringing content.
12. WEBSITE ERRORS
We may correct errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping costs, availability or other website content.
Where an obvious error affects an order, we may contact you to correct the issue or cancel the affected order and provide a refund where appropriate.
13. PROHIBITED USES
You must not use our website or services:
- for unlawful or fraudulent purposes
- to interfere with the security or operation of our website
- to transmit viruses or malicious code
- to collect another person’s information without authority
- to infringe intellectual property or privacy rights
- to impersonate another person
- to engage in abusive, threatening or harmful conduct
- to misuse our services in any way prohibited by law
We may restrict access where we reasonably believe our website or services are being misused.
14. AVAILABILITY OF SERVICES
We do not guarantee that our website will always be available without interruption or technical issues.
We may temporarily suspend or change parts of the website for maintenance, security, updates or operational reasons.
15. CONSUMER GUARANTEES
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
Where the Australian Consumer Law applies, our goods come with guarantees that cannot be excluded.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by law, PAW & CO. is not liable for indirect or consequential loss arising from the use of our website or services where such liability may lawfully be limited.
However, nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability or remedies available under the Australian Consumer Law.
17. INDEMNITY
You agree to be responsible for loss or damage caused by your unlawful use of our website or your breach of these Terms, to the extent permitted by law.
18. TERMINATION OR RESTRICTION OF ACCESS
We may suspend or restrict access to our website where reasonably necessary to protect our store, customers, systems or legal rights.
Any rights or obligations that arose before termination remain unaffected.
19. SEVERABILITY
If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be treated as removed to the minimum extent necessary and the remaining provisions will continue to apply.
20. WAIVER
If we do not enforce a right immediately, this does not mean we permanently waive that right.
21. GOVERNING LAW
These Terms are governed by the laws of Australia and, where applicable, the laws of the Australian state or territory in which PAW & CO. operates.
Nothing in this section limits any consumer rights you may have under mandatory laws in your place of residence.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, services, legal obligations or policies.
The latest version will be published on our website.
Changes will apply from the date they are published unless otherwise required by law.
23. CONTACT INFORMATION
If you have questions about these Terms of Service, please contact:
PAW & CO.
Email: risewithvision091@gmail.com
Additional business contact details may be provided on our Contact page or other legal notices on our website.